Privacy Policy — Answer Agent Pro

📱 SMS / Text Message Notice — Two Programs

Answer Agent Pro operates two distinct SMS messaging programs. No marketing messages are ever sent under either program.

Program 1 — Caller Booking Links
Sent to individuals who called a business using our platform and verbally consented to receive a text during that call. The message contains only a calendar link to book an appointment with the business they called. Frequency: 1 message per consented call interaction.

Program 2 — Client Business Notifications
Sent to business owners subscribed to Answer Agent Pro to notify them that a new potential lead has called their line or that an appointment has been booked on their behalf. Consent is provided at the time of account creation. Frequency: Varies based on call volume; one notification sent per qualifying call event.

Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: Reply STOP to any message to unsubscribe immediately. You will receive one confirmation message and no further messages will be sent.

Help: Reply HELP to any message for assistance, or contact us at legal@answeragentpro.com.

Section 1

Who We Are

Answer Agent Pro is an operator in the State of Oregon, United States. We provide AI-powered voice agent answering services that enable small businesses to answer calls, capture leads, and schedule appointments on behalf of their customers.

This Privacy Policy applies to information collected by Answer Agent Pro directly, as well as information collected through our platform on behalf of the small businesses ("Clients") that use our services. When our Clients use the Answer Agent Pro platform, they may direct our system to send SMS messages to their callers.

For privacy-related questions, contact us at:
Answer Agent Pro
Email: legal@answeragentpro.com
State of Operation: Oregon, USA

Section 2

Information We Collect

We collect information in two primary ways: information you provide directly, and information collected automatically during calls and interactions handled through our platform.

Information collected during phone calls:

Your name and phone number (as provided or identified during the call)
The nature of your inquiry, service request, or reason for calling
Your verbal consent to receive an SMS message with a booking link
Call recordings and transcriptions used to generate summaries for our Clients
Any information you voluntarily share during the call (e.g. address, appointment preferences)

Information collected when you visit our website:

Browser type, device type, and operating system
IP address and general geographic location (country/state level)
Pages visited and time spent on the site
Referring website or link

Information collected from prospective Clients (businesses):

Business name, contact name, email address, and phone number
Appointment information booked via Calendly
Business configuration information provided during onboarding

Section 3

How We Use Your Information

We use the information we collect for the following purposes:

To provide our core service: answering calls, qualifying callers, and facilitating appointment scheduling on behalf of our Client businesses
To send a single SMS message containing a calendar booking link, only when you have verbally consented during a call
To generate call summaries and transcripts delivered to the Client business that received your call
To respond to your questions or communications sent to us directly
To improve the accuracy, quality, and performance of our AI voice agent system
To comply with applicable laws and regulations, including telecommunications and SMS compliance requirements
To detect and prevent fraud, abuse, or misuse of our platform

We do not use your information for unsolicited marketing. We do not send promotional SMS messages. All text messages sent through our platform are strictly transactional and limited to delivering the booking link you requested during your call.

Section 4

SMS Messaging — Consent, Frequency & Opt-Out

Answer Agent Pro sends two distinct categories of SMS messages. All messages are strictly transactional. No marketing or promotional SMS messages are ever sent.

Program 1 — Caller Booking Links (Verbal Consent)
Sent to individuals who called a business using our platform. During the call, our AI voice agent will explicitly ask if you would like to receive a text message with a link to book an appointment. Your verbal "yes" constitutes consent. No SMS will be sent without this affirmative response. Frequency: 1 message per consented call interaction.

Program 2 — Client Business Notifications (Account Consent)
Sent to business owners who have subscribed to Answer Agent Pro. These messages notify the Client that a new potential lead has called their line or that a caller has booked an appointment through the platform. Consent for these notifications is collected at the time of account creation. Frequency: One notification per qualifying call event; varies based on call volume.

Message content: Program 1 messages contain only a calendar booking link. Program 2 messages contain only lead or appointment notification details. No promotional, marketing, or unrelated content will be included in either program.

Carrier disclosure: Message and data rates may apply. Delivery is subject to your mobile carrier's coverage and policies. Answer Agent Pro is not responsible for delays or failures caused by your carrier.

To opt out at any time:

Reply STOP to any SMS message you receive. You will receive a single opt-out confirmation and no further messages will be sent.
Reply HELP for assistance information.
Email legal@answeragentpro.com to request removal from all messaging.

Opting out will not affect your ability to call the business or receive services — it only stops SMS messages from being sent to your number.

Section 5

How We Share Your Information

Answer Agent Pro does not sell, rent, trade, or share your personal information with third parties for marketing or advertising purposes.

We share information only in the following limited circumstances:

With our Client businesses: Call recordings, transcriptions, summaries, and your contact information (name, phone number, and inquiry details) are shared with the specific business whose phone line you called. This is the core purpose of our service.
With service providers: We use technology infrastructure providers (such as cloud hosting, telephony, and AI processing providers) who process data on our behalf under confidentiality obligations. These providers are not permitted to use your data for their own purposes.
As required by law: We may disclose information if required to do so by law, court order, or valid government request, or to protect the rights, safety, and property of Answer Agent Pro, our Clients, or the public.
In connection with a business transfer: If Answer Agent Pro is acquired, merged, or its assets transferred, your information may be included as part of that transaction. You will be notified of any such change via this Privacy Policy.

No personal information is shared with advertisers, data brokers, or marketing platforms.

Section 6

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.

Call recordings and transcripts: Retained for up to 90 days unless a Client requests extended retention or deletion.
SMS consent records: Retained for a minimum of 4 years to comply with TCPA and A2P 10DLC record-keeping requirements.
Business Client information: Retained for the duration of the business relationship and up to 3 years after account closure.
Website usage data: Retained in aggregate, anonymized form for analytics purposes.

You may request deletion of your personal information at any time by contacting us at legal@answeragentpro.com. We will fulfill deletion requests within 30 days except where retention is required by law.

Section 7

Your Rights

Depending on your location, you may have certain rights regarding your personal information. Answer Agent Pro honors the following rights for all individuals regardless of location:

Right to Access: You may request a copy of the personal information we hold about you.
Right to Correction: You may request that we correct inaccurate or incomplete information.
Right to Deletion: You may request that we delete your personal information, subject to legal retention obligations.
Right to Opt-Out of SMS: You may opt out of SMS messages at any time by replying STOP or contacting us directly.
Right to Non-Discrimination: Exercising any privacy right will not result in denial of services.

Oregon residents may have additional rights under the Oregon Consumer Privacy Act (OCPA). To exercise any of the above rights, contact us at legal@answeragentpro.com. We will respond within 45 days of receiving your request.

Section 8

Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/HTTPS), access controls, and secure data storage practices.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at legal@answeragentpro.com.

Section 9

Children's Privacy

Answer Agent Pro services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at legal@answeragentpro.com.

Section 10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our services after any changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

Section 11

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Oregon, United